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Resume

Resume Number : 50006
Category : Information Technology
Desired Position : director of user research and testing
Education : M.S., Business Management and Policy
Skills :
IT Financial Consulting 7 Yr
Service Level Manager2 Yr
Tax Terms: Contract Corp-to-Corp
Location : New York, New York
Current Company : EXCELSIORS WALL STREET OF NEW YORK
Current Salary : Up to $150K
Experience : 10-20 Yr
Date : 09-03-13
Info :

===============================================================================

 

SUMMARY

Meticulously seasoned financial technical analyst with experience in the development of financial technical analysis software programs (Black/Grey Box Models), working closely with Production & Development Teams.  A detail oriented leader with excellent management, interpersonal, written, problem-solving and communication skills.  Well rounded in both managerial and technical expertise within multiple Fortune 500 Corporations.  Multi-lingual.

TECHNICAL SKILLS

Network:        Network Infrastructure and Protocols, Systems Maintenance and Technical Support, TCP/IP, VPN, IPX/SPX, Tl, ISDN

Hardware:     Network File Servers, Compaq Proliant Series, IBM Netfinity Series, Dell Series, Hubs Cabletron, SMC, 3 Com, RAID Controllers, Wireless LAN Devices, Tape Backup Systems, HP Jet Direct, IBM PC's and Compatibles, Laptops - IBM Thinkpad, Toshiba, Dell, SCSI Devices, Printers, Network Cards, other serial and networking peripherals

Software:       Windows 7/Vista/XP/2000/NT 4.0/NT 3.51 Server/Workstation, Windows 2008 Server, Windows 2003, Windows 2000 Advanced Server, Microsoft Exchange Server 2003/2000/5.5/5.0, Microsoft IIS, What’s Up Gold, Pure Secure, BMC Patrol (Full Product Suite), Remedy, Microsoft SQL 2000/7.0/6.5 Server, Microsoft MSMQ, IBM MQ, Weblogic, Lotus Notes 6.x/5.x/4.x, Lotus CC Mail/Mobile, Novell Netware 6.x/5.x/4.x/3.x, Novell Group Wise, Compaq Insight Manager, IBM Netfinity Director, ARCServe, PC Anywhere, Oracle 8i, SUN Solaris, Norton Antivirus, Sophos Antivirus, Reuters Products (D3000, Power Plus Pro, Kobra, RT, Reuters Graphics), Microsoft Office Suite XP/2000/97, Microsoft Outlook, Windows 9.x/3.x/DOS, Norton Utilities and various diagnostic software

PROFESSIONAL EXPERIENCE

 

EXCELSIORS WALL STREET OF NEW YORK                                             August 2007 – Present
Director of Operations - IT Financial Consulting Services (Hedge Funds)

Provided financial I.T. technical services, via the management of developing and configuring new financial application services.

 

     Managed the development of financial technical analysis software programs working closely with 40

      Production & Development Teams engineers and developers.

     Managed, developed, back tested, and forward tested financial technical analysis applications.

     Developed and forward tested Black Box/Grey Box proprietary automated traded systems with built-

      in capital asset risk management criteria and profit maximization criteria.

     Responsible for the migration of financial applications from development to production

     Environments.

     Responsible for raising capital for Hedge Funds and developing risk management and asset

    allocation strategies.

     Developed financial applications that addresses all aspects of market conditions with almost perfect

       levels of accuracy.

     Developed trading strategies that accurately time bottoms and tops of securities/options (both on an

       intra-day basis as well as a trend basis), next day gap ups and gap downs, options expiration profit

       maximizations, and earnings period gap up/gap down projections.

 

 

 

 

 

 

 

 

_____________________________________________________________________________PAGE TWO

CHASE (DealerTrack)                                                                                          October 2005 – August 2007
Network Operations Center/Service Level Manager

 

Managed a growing production operations team consisting of 6 members (4 Level I Production Support Engineers and 2 Level II Production Support Engineers) working in a 24x7 automotive financial environment, providing leadership/coordination while establishing directed strategic short-term/long-term goals, policies, and procedures for the information technology department, in line with the organization's business objectives.

 

     Monitored all production, disaster recover, and quality assurance systems (60+ servers) in a multiple,

      dynamic 24x7 financial environment ensuring the highest level of site availability with minimal

      downtime (2-3 9’s).

     Managed, mentored, and counseled 6 Production Support Engineers, assuring their success within and

       outside of the organization, via obtaining, meeting, and surpassing goals/standards and abilities required

       for professional/personal success.

     Responsible for the hiring/termination, scheduling of staff, ensuring the completion of daily workflow

      tasks within specified time constraints, performance/salary reviews, and vacation scheduling.

     Liaison ensuring smooth transitions of the escalation procedures between Level I, Level II, Service Desk,

       and other I.T. teams via the handling of technical incident overflows of Level I, Level II, and production

       crisis mode circumstances.

     Ensuring Level I and Level II staff maintenance of application functionality, availability issues, in-depth

       problem analysis (root-cause analysis), and resolution analysis, while actively participating in

       implementation recommendations for resolving these issues.

     Provided hardware and software production support (Level I, Level II, Level III) for multiple Microsoft

      applications, database servers, vendor supplied and custom written applications as determined and

      scheduled by operations documentation.

     Developed, enforced, and maintained internal/external policy and procedures documentation to meet

      I.T.I.L. compliant standardizations, streamline/enhance current policy and procedures, and to establish

      and maintain integrity, security, and privacy of confidential/sensitive corporate information.

     Oversaw and actively involved with bi-monthly production support change windows and yearly disaster

       recovery testing.

     Project managed and participated in the design, implementation, and the development growth of the

       service desk and the desktop support teams.

     Negotiated all I.T. acquisition contracts, soliciting involvement and participation of other management

       teams as deemed necessary.

INDEPENDENT CONSULTANT                                                                        July 2005 - September 2005
IT Consulting Services

Provided I.T. technical services, via the management of technical staff, developing and configuring new server/PC hardware, server/PC setups, upgrades and rollouts, Help Desk/Call Center services.

 

     Managed technical teams ranging from Systems Engineers, Desktop Support, and Help Desk technicians in a plethora of networking environments.

     Developed and maintained the annual operating/capital budgets for the I.T. department.

     Ensured appropriate training programs for the organization in order to attract, retain, and develop key

      personnel required to support services within the information technology arena.

     Developed and maintained department wide disaster recovery plans to ensure timely and effective

      restoration of information in the event of a disaster, via monitoring of the infrastructure environments

      for insuring preventative maintenance measures.

     Wrote procedures and documentations for workflow, hands on knowledge of networking, Internet

      protocols, and related technologies.

 

 

 

 

__________________________________________________________________________PAGE THREE

AMERICAN HOME MORTGAGE                                                                           March 2005 – June 2005
Technology Network Operations Manager

 

Managed a growing technology operations team consisting of 12 members (1 Supervisor, 1 Team Lead, and 10 Engineers) working in a 24x7 banking environment, providing leadership/coordination while establishing directed strategic short-term/long-term goals, policies, and procedures for the information technology department, in line with the organization's business objectives.

 

     Monitoring all production systems (200 servers) in a dynamic 24x7 banking environment.

      Developed and maintained the annual operating/capital budgets for the IT department.

     Coordinated and documented daily server, batch, and network related administration tasks which

       included the scheduling of staff and the ensuring of daily workflow completion in a timely manner

      (such as batch files, automated tasks, application interactions and daily operational checklists).

     Negotiated all IT acquisition contracts, soliciting involvement and participation of other management

      teams as deemed necessary.

     Developed and enforced internal written policy and procedures to ensure the protection of I.T.

       inventoried assets and the integrity, security, and privacy of information maintained within the

       company.

     Defined and documented workflows and resolved audit requirements.

     Ensured nightly Legato & Veritas backups were complete and sent offsite (schedule verification

       testing).

     Supported and troubleshot Windows (NT 4/200x), Citrix (XP), Exchange (5.5/2000/2003) and Cisco

      production environments.

     Involved with performance tuning, working in coordination with Windows, IIS, database, network

      administrators and application developers.

     Monitored servers for errors and/or failures (which required immediate resolution), coordinated

      recovery efforts with IT team.

     Monitored remote office network connections (frame, VPN, etc.) via tools and procedures.

     Communicated with end users and telecom vendors to facilitate solutions, monitor overall health of

      systems/working environments (Server backups, UPS, HVAC, etc.) in a Network Operations Center.

     Monitored and produced metrics for server resource usage and network statistics.

     Provided coordination with ongoing disaster recovery and business continuity efforts.

INDEPENDENT CONSULTANT                                                                                    July 2003 - Feb 2005
IT Consulting Services

Provided I.T. technical services, via the management of technical staff, developing and configuring new server/PC hardware, server/PC setups, upgrades and rollouts, Help Desk/Call Center services. 

     Managed technical teams ranging from Systems Engineers, Desktop Support, and Help Desk technicians in a plethora of networking environments.

      Developed and maintained the annual operating/capital budgets for the I.T. department.

      Provided senior level Tier III Systems Administrator support including server and application

       upgrades, deployment, scripting, account administration, analysis of tools in the support environment,

       and enhancements of streamlined environments, management of hardware and software rollouts

       directed by architecture/design groups, etc…

      Ensured appropriate training programs for the organization in order to attract, retain, and develop key

       personnel required to support services within the information technology arena.

      Developed and maintained department wide disaster recovery plans to ensure timely and effective

       restoration of information in the event of a disaster, via monitoring of the infrastructure environments

       for insuring preventative maintenance measures.

      Wrote procedures and documentations for workflow, hands on knowledge of networking, Internet

       protocols, and related technologies.

      Ensured appropriate training for the organization in order to successfully support the training of

       Microsoft Outlook 2003 companywide.

 

 

 

_________________________________________________________________________     PAGE FOUR

REUTERS, Hauppauge, NY                                                                                                     June 1997 - July 2003

Assisting IT Manager                                                                                                          2000 - 2003

Senior Systems Engineer                                                                                                     1998 - 2000

System Engineer                                                                                                                 1997 - 1998

Managed technical staff of 10 developing and configuring new server/PC hardware, server/PC setups, upgrades and rollouts.  Hired, trained, and evaluated staff.  Technical advisor for new server/PC equipment purchases, evaluated new network hardware and software tools.

 

      Managed the administration and support of the network system’s routine activities.  Performing

       backup activities and capacity planning.  Monitoring network access; Performance tuning; Memory

       management; Implement applications and utilities; Print utility maintenance; Troubleshooting daily

       system technical issues and support.

      Developed, coordinated, guided, maintained, and analyzed the needs of departments and established

       priorities for feasibility studies, systems design, and implementation to develop new and/or modify

       the company's information processing systems.

      Developed and maintained staff and I.T. policies and standards related to the acquisition,

        implementation, and operation of information technology and communication systems.

      Advised on the evaluation, selection, implementation, and maintenance of information systems,

       ensuring appropriate investments in strategic and operational systems.

      Developed and maintained the annual operating/capital budgets for the I.T. department.

     Designed and implemented departmental Help Desk environment with upper level management.

     Increased technical proficiency of staff, improved productivity by implementing M.C.S.E. training for team.  Personally trained team members to increase their proficiency.

     Improved internal and external customer support services by playing key role in creating intranet website that facilitated communication of information and services to users.

      Managed several time-sensitive projects for hardware and software rollout on Reuter’s products (Kobra and Power Plus Pro).

     Provide primary network support onsite and to satellite offices of Wide Area Network in a Windows 2000/NT environment with over 100 servers.

     Build new servers running windows 2000/NT, configured servers, as needed to be file & print,

application, SQL Database, WINS, DNS, and Web Servers. Implement and configure access account management, US server, BackOffice, SQL Server, Exchange server, Email Service, FTP and Web Server, PPP and RAS.

     Volunteered services for 88 PDS network infrastructure upgrade revamping.

INDEPENDENT CONSULTANT                                                                                         1996 - 1997
LAN Administrator

Administered NOVELL 3.12/4.1 Ethernet LAN including all peripheral equipment.  Installed, troubleshot, and maintained Compaq Proliant/Digital servers.  Implemented and administered Novell GroupWise email system.  Experience with Microtest meters in troubleshooting network related issues.

 

    Extensive experience with RJ45 (Category 5) cabling and patch panels.

    Installed, troubleshot, repaired, and upgraded personal computers.

    Configured, installed, and repaired laser printers including all peripheral equipment.

 

 

 

 

 

__________________________________________________________________     PAGE FIVE

A.D.I. (Ademco Distribution Inc.)                                                                                        1995 - 1996
LAN Administrator

Administered NOVELL 3.12 Ethernet LAN including all peripheral equipment.  Installed, upgraded, and maintained Compaq Proliant servers.  Installed and configured CC Mail and CC Mobile email systems.  Acted as liaison with vendors for hardware and software information, pricing, ordering, receiving, verifications, and the installation of components into computers/laptops.

 

    Provided technical support to 250 users in the U.S. and Canada.

    Installed, troubleshoot, repaired, and upgraded personal computers and laptops.

    Configured, installed, and repaired all peripheral equipment including laser printers.

COMP USA                                                                                                                      1994 - 1995
PC/LAN SUPPORT

Administered and maintained in house NOVELL 3.12 Ethernet LAN.  Installed, troubleshot, repaired, upgraded, and maintained personal computers and laptops.  Provided technical support to in house staff and customers via telephone.  Configured, installed, and repaired all peripheral equipment including laser printers.

EDUCATION

M.S., Business Management and Policy

Management Information Systems Certification

B.A., Political Science

State University of New York at Stony Brook

A.A., Liberal Arts, Pi Alpha Sigma (Campus Honor Society), Dean's List Suffolk County Community College

CERTIFICATIONS

I.T.I.L. (Information Technology Infrastructure Library Certified)                                                2005
M.C.T. (Microsoft Certified Trainer)                                                                                             2001
M.C.S.E., (Microsoft Certified Systems Engineer, T.O.)                                                                             2000
Nextech, Hauppauge, N.Y.

M.C.S.E., 4.0 (Microsoft Certified Systems Engineer)                                                                                                            2000
Westcon, NY

     Microsoft Certified Trainer                                      Microsoft Certified Professional

     Microsoft Certified Systems Engineer                      Network + Certified

     Microsoft Certified Professional + Internet              A+ Certified

LANGUAGES

English, Hungarian, Spanish, American Sign Language