Open link in new tab
  • Contact now
  • Print this resume
  • Share on Facebook

Resume Number : 50007
Category : Information Technology
Desired Position : director of user research and testing
Education : BS Administration
Skills :
Quality Assurance1 Yr
Software Quality Project Manager 1 Yr
Product Development1 Yr
Tax Terms: Contract Corp-to-Corp
Location : New York, New York
Current Company : Object Technology Solutions, Inc
Current Salary : Up to $150K
Experience : 0-1 Yr
Date : 09-03-13
Info :

Summary of Qualifications:


A results-driven leader who seek to capitalize upon opportunities to increase customer satisfaction, deepen client relationships, increase revenues and minimize costs.


  • Over 20 years of experience managing mission-critical, multi-project programs in the information technology field.
  • Extensive experience providing leadership and direction to geographically dispersed teams of IT professionals.
  • Strong background in IT process improvement and software quality assurance strategy development.
  • Working understanding of leading practices, performance drivers and typical issues across a broad set of IT capability and performance topics. 
  • Depth of experience include: IT strategy and business alignment, IT governance, IT management, solution development practices, service management practices, enterprise architecture, sourcing, infrastructure management and emerging technologies.
  • Able to analyze and resolve complex issues and problems in a sound and timely fashion.  Assimilate research data from a variety of sources, analyze, and recommend appropriate courses of action to take.
  • Ability to stay and maintain a position or plan of action until the desired objective is achieved.
  • Strategic and tactical thinker.
  • Assertive professional with strong leadership skills and willingness to lead and encourage the creation of new ideas.
  • Possesses strong organizational and time management skills, driving tasks to completion.

Technology Summary:      


BI/DW, Oracle CC&B, AMDOCS CC&B, HP ALM 11 AIS Certification, HP Service Test, HP TDM, Microsoft TFS, MS Project Server, HP PPM, Data Warehousing Tools, Oracle EBS, CC&B, SOA Architecture Analysis and Testing, Ventyx Asset Suite (Passport), MS TFS, SAP ABAP, MOSS


Professional Experience: 


Oct 12 – Present           Practice Leader

Object Technology Solutions, Inc., Overland Park, KS

                                      Provide guidance and consultation to clients of OTSI in the development and implementation of Software Release Management Strategies.  Help develop innovative, fact-based and achievable strategies and operating models to support business goals.  Develop, socialize and implement execution roadmaps.  Developed the application performance modeling and testing strategy for an upgrade to PeopleSoft 9.1, at an electric utility in the mid-west.  Developed, implemented and trained team members on the use of testing tools and defect management process for the enterprise.  Provide specific recommendations on a variety of topics including business and process improvement, IT Strategy, software selection, organizational design, and governance changes for multiple solution types.   Designed the techno-functional architecture and implementation roadmap for a BI/DW vendor application that consolidates information from multiple data sources and reported on KPI’s into relevant score cards targeted to different personas.  Anticipate and collaborate in proposing technology capabilities in support of business strategic roadmaps and creating supporting technology strategy.
Direct the execution of technology solutions that deliver client value and lasting business impact. Ensure that development is highly strategic and focuses on maintaining the reliability and functionality essential to internal/external constituents.  Counsel on design and architecture, development or outsourcing, project management and overall life cycle and implementation activities for a wide range of applications and services for external customers in multiple vertical markets.  Responsible for management and direction of the project portfolio including operating expenses and budgets.  Drive delivery of new technology initiatives through combination of outsourced software implementation and internal services integration and/or development for customers of OTSI.


Feb 11 – Oct 12            Sr. Program Manager

The Hewlett Packard Company, Application Lifecycle Management Practice, Palo Alto, CA

                                      Provide strategic leadership and strategic direction to staff on domestic and international professional services engagements.  Provide mentoring to project managers working on client facing projects.  Monitor SLA’s and implement engagement reviews and quality assurance procedures to ensure profitable and achieve successful delivery of engagements.  Proactively identify and mitigate HP’s exposure and risk across TaaS and Quality Management Service programs.  Foster teamwork and challenge team members to develop as leaders while clarifying roles and responsibilities.  Ensure aspects of RFP responses can be delivered in a profitable and manner without sacrificing quality standards.  Provide delivery guidance on established projects internationally.  Provide feedback to consultant's management on performance and behavior.  Provided program management leadership in the testing and deployment of Oracle EBS configurations supported by HP converged infrastructures, AMDOCS, CC&B Telecom solutions and Banking industry EDW.  Support the identification, development, and closure of sales efforts in support of an identified sales target.  Provide Strategy and Transformation guidance, and best practices.  Developed, implemented and managed the test strategy for Capital One’s Data Warehouses.  Lead and developed business requirements to support DW testing activities.





Dec 10 - Feb 11            Manager, Quality Assurance

Cognizant Technology Solutions, Multiple Clients, New Jersey    

Managed and directed the activities of a $110M Testing as a Service (TaaS) Program comprised in an on-shore/off-shore model in support of multiple enterprise applications.  Developed growth strategy for the services and facilitated process improvement initiatives across interrelated teams.  Provided leadership and direction to the performance optimization team responsible for testing and optimizing an Oracle EBS Architecture supported by Oracle 10g to ensure high availability of mission critical processes across the enterprise.


Jun 09 – Oct 10             Lead, Quality Process Improvement and Software Quality Project Manager (Scrum)

                                      TradeStation, Inc., Plantation, FL

Worked with executive leadership and business function managers identifying opportunities for improvement in the Software Development Process.  Actively worked with cross-functional teams to identify risks and develop strategies to address them.  Provided project leadership in the planning of data center consolidation project.  Successfully developed, implemented and manage the second level production support response process addressing product defects discovered in production.  Successfully integrated escalation process using the Scrum methodology.  Lead the development of the QA metrics framework leveraging existing tools.  Worked in cross departmental initiatives in support of infrastructure improvements in a matrix organization.


Sep 08 – Apr 09            Manager, Product Development

OmniComm Systems, Inc. - Fort Lauderdale, FL

Responsible for leading core product development enhancement projects in a .Net and C# environment.  Managed the business analysis, technical writing and project management teams.  Managed on-shore and off-shore development resources.  Developed scalable, reusable, and traceable processes and functions within the research and development team.  Executed all actions necessary to resolve release roadblocks in a hybrid development framework (Agile and Waterfall combined).  Worked with Product Architecture, Quality Assurance and Client Project Management teams to implement initiatives and product releases.  Managed the implementation of Microsoft TFS.  Managed the implementation of BMC service desk using the ITSM Framework and ITIL Best Practices.  Promoted from Technical Project Manager to Manager of Product Development three months after my date of hire.


Feb 08 - Sep 08             Quality Assurance Manager, Nuclear Asset Management Project – Bearing Point, Florida

Responsible for providing technical leadership to the software quality assurance team supporting the integration testing of a Nuclear Asset Management System with Oracle CC&B.  Developed and implemented the test strategy and managed all testing efforts.  Developed and implemented Strategic Test Plans addressing testing in the areas of functionality, regression, integration and systems integration.  Developed, implemented and managed the defect management process.  Responsible for the SOW process in support of QA Activities.  Lead the effort to mitigate program discrepancies found during internal compliance audits across the relevant projects and sub-projects.


Jan 07 - Feb 08             Sr. Project Manager -  Bearing Point, San Francisco, CA

Responsible for managing the customer care and billing (CC&B) development effort, as well as the e-Rebates implementation in a virtualized SaaS environment.  Worked with key project team members, key stakeholders and peer project managers in planning, developing and integrating project work plans, project budgets, implementation plans, and contingency plans for key e-commerce initiatives in the customer energy efficiency organization.  Managed technical vendor relationships. 


Sep 05 – Dec 06            Sr. Project Manager - Bearing Point, San Francisco, CA

Responsible for managing the development and implementation of an IT Asset Management System for the Treasury Products Team.  Liaison between the business and development team, quality assurance and technology implementation team.  Responsible for managing off-shore development resources.  Managed the implementation of Telelogic DOORS.


Oct 04 – Aug 05            Sr. Project Manager/Business Analyst  - Accenture, Financial Services Workforce, San Francisco, CA

Managed off-shore execution of product development and software quality assurance activities on assigned projects.  Managed User Acceptance Testing with business sponsors.  Worked with clients to elicit requirements and develop specifications.  Assigned problems to appropriate software development team for resolution.  Provided business architecture direction to the Accenture team developing and implementing the DoNotContact data warehouse for Washington Mutual Card Services.




Jan 03 – Aug 04            Field Engineering/QA Supervisor, Field Service Team - Harland Financial Solutions, Pleasanton, CA

Developed, implemented and managed user acceptance test plans in support of the implementation of high value solutions for credit unions across the nation.  Developed and managed customized data validation processes.  Generated metrics and custom quality assurance checklists for each implementation.  Managed issues and risks for each implementation.  Defined and managed the implementation of test architectures for each project.  Supervised the Field Service Team.  Developed and implemented quality management SOP’s for the Field Service Team to test the multi-value databases implemented at customer’s sites.


Apr 00 – Dec  02           Senior Project Manager/Business Analyst - Pacific Bell, San Francisco, CA (Contractor)

Performed a variety of technical and management activities related to the function of QA, including training, test scheduling, QA checklist development, facilitating root cause analysis, and internal/external presentations.  Conducted product quality metrics analysis and reporting.  Interfaced with the customer and internal teams to facilitate QA process adherence and improvement.   Developed physical and logical data models for the interactive voice response system data warehouse.


Dec 95 – Mar 00           Sr. Project Manager/Business Analyst - Pearson Education Technologies, San Francisco, CA

Managed the implementation of a data warehouse at the State of California Department of Education supporting 35 school districts across the State of California.  Managed the implementation of a data warehouse at the University of California Office of The President processing student admissions.  Responsible for budget, SLA development, SOW management, and conflict resolution.  Documented and managed requirements and preliminary test cases.  Developed and maintained requirements traceability matrix throughout the project.  Lead the testing team in development of test scripts and test cases, as necessary.


Certifications/Professional Affiliations:


  • Member, TMMI Foundation Technical Review Panel
  • HP ExpertOne – Application Lifecycle Management
  • Scrum Master – Agile South Florida (Agile professionals networking group affiliated with the Agile Project Leadership Network and the Agile Alliance)
  • Certified Scrum Master – Agile Alliance
  • ISO 9000 Internal Auditor Certification  
  • Certified Support Professional, Service and Support Professionals Association  
  • Member, Project Management Institute.  Contributing author to risk management certification exam.
  • Member, IEEE - Computer Society  
  • Member, American Society for Quality – Software Division
  • Member, Data Warehousing Institute
  • Adult Education Teaching Credential – Basic Math, ESL, Computers (1991-1992) – Volunteer at Center for Employment Training




  • Barry University – BS Administration
  • Scrum Alliance – Scrum Master Training
  • Caribbean University College - BS Biology
  • Continuous learning seminars: Leading Through Change, Problem Solving & Decision Making in Groups, Performance Management, Coaching and mentoring for improved performance, Targeted Selection, Project Management techniques.
  • University of San Francisco – Data Modeling, Business Analysis, Programming, Technical Project Management, Software Quality Assurance, Data Warehousing.
  • Villanova University – Six Sigma Green Belt