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Resume Number : 50013
Category : Information Technology
Desired Position : director of user research and testing
Education : Bachelor of Business Administration
Skills :
Technically sophisticated5 Yr
dynamic management professional3 Yr
Train, mentor, and motivate teams to take ownership of responsibilities5 Yr
Tax Terms: Contract Corp-to-Corp
Location : New York, New York
Current Salary : Up to $150K
Experience : 10-20 Yr
Date : 09-05-13
Info :







Technical & Management Expertise


Technically sophisticated, business–savvy and dynamic management professional. Maintain focus on achieving bottom–line results while formulating and implementing advanced technology and business solutions for Fortune 500 businesses. Superior record of delivering simultaneous, large-scale, mission critical projects on time and under budget. Team based management style and excellent communications skills. Permanent resident status and authorized to work for any employer in the United States.



Managing People and Business


  • Train, mentor, and motivate teams to take ownership of responsibilities.
  • Participate in the development of RFP/RFI documentation for vendor selection and contribute to the analysis and recommendation of vendors based on prioritized evaluation criteria.
  • Work closely with procurement teams to reduce overhead cost of the parent company by hiring or buying cost effective products and services from vendors and contractors, thus increasing the productivity and efficiency of in house QA and SDLC processes by following Agile-Scrum, Waterfall, Spiral, I.T.I.L., Six Sigma and ISO standards.
  • Successfully manage multiple off-site and offshore office locations.
  • Committed to excellence and best practices in fulfilling project management responsibilities. See projects through from conception to completion, meeting time and budget requirements.





Senior Software QA Engineer                                                                         GE Inspection Technologies, Lewistown, PA; 10/2011 to 06/2013

  • Test embedded software and hardware on GE's Eddy Current and Ultra Sound inspection equipment that allows non destructive testing with the help of modern technologies such as radiography, computed tomography, remote visual inspection, hardness testing and metrology. Application are written in C++, ported into Noika / Digia's Qt library to facilitate cross platform compatibility with multiple OS platforms and devices talking to a cloud based system using SOAP/REST web services.


  • Track Agile/Scrum progress in Rally, log bugs/defects in HP Quality Center 10, Automate the QA process with HP's Load Runner and Performance Center 11 framework to manage and store test scripts and utilize Microsoft TFS for version control and take part in ongoing future implementation of automated test tools.


  • Participate in hardware design review, vendor selection, road map, team scrum and sprint meetings to determine the hardware and software development life-cycle of the product as a whole and chalk out QA plans in conjunction with design, engineering, software and management teams.


Senior QA Engineer/Analyst (Contract)                                                                            Cisco Systems, Broomfield, CO; 03/2011 to 06/2011

Test Cisco's cable systems (Scientific Atlanta) that comprises of Set Top Boxes from various manufacturers but primarily from Scientific Atlanta and Motorola and Samsung. Test streaming video, channel maps, network enabled applications, embedded software images and applications, network protocols and the cable billing system.


  • Collaborate with third party vendors such as Time Warner, Comcast, Verizon and various other MSO's to gather requirements, plan, create, manage and execute test plans and test cases in a lab environment. Test plans were focused on the client side (STB) and IPTV of the infrastructure testing SOAP UI’s, and some web services. Interfacing, managing, assigning and delivering test cases, test plans and recommendations to vendors, software developers, off-site and off-shore QA teams and QA managers.


  • Load embedded LINUX firmware and software on Set Top Boxes and automate the QA process with Cisco’s proprietary automation tool, collect pmem and dlog files for debugging purposes, compile a detailed test report and share it with developers, QA teams and managers. Use JIRA and AdminiTrack for bug and defect management.






QA Engineer/Analyst – SAAS & Integrations  (Contract)                                                       Netuitive Inc., Reston, VA;11/2010 to 03/2011

Test Netuitive’s Self-learning and continuously adaptive, self-learning, web based BI reporting, performance management solutions that monitor IT analytics on a VMware platform with multiple OS’s. An entirely JAVA and ASP .NET framework that eliminates guess work with virtualization, VMware, MOM/SCOM and Citix enterprise resource management. Work inside a test-driven and Agile/Scrum development method.

  • Give direction to Netuitive’s QA process that involved software, hardware and different integrations related IT enterprise wide analytics from databases, business intelligence tools, database management and monitoring tools and VMware and MOM/SCOM based environments.
  • Work on remote collectors that generate alarms and monitor states of servers, web applications, storage devices and system performance that learn about the different ways each environment functions and keep track of performance counters, generate predictive events and alarms to avoid disasters.
  • Automate the QA process with Test Complete. Assign, manage, develop and deliver test cases and test plans to members of the QA team and allocate bugs to developers for a timely resolution. Document bugs in JIRA.


QA Engineer/Analyst (Contract)                                                                                                COMCAST, Centennial, CO; 07/10 to 09/2010

Responsibilities include testing and on-going quality assurance of video head-end lab equipment, data and object carousels, High-Definition/Standard-Definition audio/video/data streams, Cisco, Juniper, Netgear, Actiontec, Alcatel, Motorola, PACE, Samsung, Sea Change, TiVo, Scientific Atlanta, DLink, and various home entertainment hardware and software. Test High Definition/Standard Definition audio/video redirection, pay per view, virtual channels/dll, .ini and .xml files and codecs and make recommendations based on outcome of the test results and reports. Followed a mixed QA methodology of ISO 9000 and Agile/Scrum


  • Test and deploy new telecommunications and cable TV server technologies and infrastructure. Create use cases, test cases, test plans and perform testing related to the successful deployment of any new product or service into production according to a Agile/Scrum and Waterfall hybrid methodology.  Automate the QA process through HP Quality Center’s suite of products, follow the Agile / Scrum process through Rally and use JIRA as a bug tracking system.


  • Developed test cases and prepared reimage commands and other third party imaging software, VMware tools and infrastructure to test on the digital IPTV/digital switched video network by setting up different scenarios in the lab environment. Test and analyze data, voice, video and internet related products and services such as channel maps, programming guides, DVR and non-DVR STB software/hardware, embedded firmware and software using independent integration & validation techniques.
  • Capture, monitor and analyze real time network traffic, VBR, CBR, Aspect ratio, MPEG-2, MPEG-4, H.264 streams for debugging purposes. Test and analyze SQL Servers, Citrix compatibility issues, MS Terminal Services, IIS, XML answer files, Web based clients/applications, C++/C, JAVA/J2EE, SOAP/XML, HTML codes and report problems to developers.


QA Engineer/Analyst (Virtualization, Saas)                                                                   QUEST SOFTWARE, Reston, VA; 08/09 to 07/2010

Within the Desktop Virtualization Group, work with vWorkspace software. Perform quality checks on software code. Product is based on or around Microsoft’s Active Directory server/client and VMware products and Infrastructure, schema and services.


  • Ensure software reliability by installing the client/server specific .msi files and testing protocols. Install multiple operating systems through VMware workstation and VMware ESX Server to form a 3-way connection between the virtual machines forming a client-broker-server relationship on a scalable network infrastructure with the help of VMware management tools. Conduct UAT, Black Box, White Box, Sanity, Regression and Smoke tests on multiple x64 / x32 OS platforms


  • Manage bugs and history related to defects in Test Complete and software versions / code files in Microsoft Team Foundation Server (TFS). Collect vital data through debugging techniques for software developers for future reference and software builds. Test and analyze SQL Servers, Citrix compatibility issues, MS Terminal Services, IIS, XML answer files, Web based clients, services and applications written in ASP .NET,  C++/C, JAVA/J2EE, SOAP/XML, HTML, VBscript codes and report problems to developers.


SIT & Verification Engineer / FiOS QA Analyst (Contract)                                                             VERIZON, Reston, VA; 08/07 to 06/09


Responsibilities include installation and on-going QA test cycles of 3rd party network equipment, Set Top Boxes, ONT’s / OLT’s, GPON and BPON infrastructure.  Automate the QA process with HP’s Quality Center suite of products such as QTP and the internal bug tracking system.


  • Test and deploy new server technologies and infrastructure. Create use cases, test cases, traceability and perform testing related to the successful deployment of any new product or service into Production. Developed test cases and prepared Windows x64 / x32, Mac OS X and Red Hat Linux based computers using various imaging command line tools and software to test on the FiOS network by setting up different scenarios in the lab environment.


  • Discussed, reviewed, and created complex, reusable test data sets for functional, regression, end-to-end, system, and user acceptance testing to ensure that requirements are met on time. Participated in the development of RFC/RFP/RFI documentation for vendor selection, gathered requirements and convert them into usable test plans and test cases. Established and cultivated strategic vendor relationships.


Technical Analyst Lead/QA Lead                                                                                                             IBM, Bangalore, India; 01/05 to 06/07

Scope of QA initiative included Lotus Notes, IBM Domino Servers, Citrix servers and Citrix applications, IBM Blade Servers, Microsoft Active Directory, Microsoft SMS, WSUS and AD group policy management.


  • Managed two technical teams varying from 16 to 30 associates each depending on the requirements of the project, facilitating growth as independent individuals & process specialists, resulting in producing dynamic and proactive teams. Adhered to I.T.I.L. and ISO 9000 guidelines principles, supporting over 4000 users in a 30 team environment with customers based in the EMEA region (Europe, Middle East, Africa), and some in Australia).


  • Provided rapid, automatic and non-intrusive backup of PC data without user action. Managed new account activation, registration of new devices on the BES, Upgrade firmware and software on the server and the Black Berry devices, transfer information to new/replacement devices. Contributed to development, analysis and recommendation of vendors and services.


Technical Analyst Lead/QA Lead                                                                                      HCL TECHNOLOGIES, Noida, India; 12/03 to 01/05

Scope of QA process included the products and services that Southwestern Bell and Yahoo! Internet services (SBC Yahoo!) provided its customers across USA.


  • Managed team of 18 to 25 professionals depending on the project. Shared knowledge and experience with new associates. Followed I.T.I.L. and ISO QA guidelines and principles. Automated the process through IBM’s proprietary automation tools.


  • Provide test driven operational recommendations for network infrastructure such as VoIP devices, routers and switches,


  • Catalogued, documented and maintained server infrastructure, hardware, software, Operating Systems, Virtualization and bug tracking with People Soft and Citrix’s To Go Assist CRM platforms. Trained, evaluated, monitored, and provided feedback to associates regarding performance, resulting in building strong professional effort and motivate team players.


QA Analyst                                                                                                                                           DELL, INC., Noida, India; 06/02 TO 12/03

Training, evaluating, monitoring and giving feedback to associates regarding their performance and chalking out plans and motivational exercises to boost the morale of the team, hence setting high performance standards and meeting the SLA’s & OLA’s on time.


  • Maintain the lab environment for training and on-site troubleshooting/training scenarios. Install, upgrade, maintain and repair MS Windows based systems. Monitor Microsoft AD environments, network devices such as Cisco routers and switches for alarms and faults. Install, upgrade, maintain and troubleshoot x86 and x64 based MS Windows systems.


  • Provided outstanding customer service; answered questions on warranty issues, hardware and software upgrades, and new system purchases. Scheduled on site visits for Dell technicians. Handles level 2 and 3 escalations from home and business customers.




  • Cisco Certified Network Associate (CCNA)
  • Microsoft Certified Professional (MCP)
  • Microsoft Certified Systems Engineer (MCSE)


  • CompTIA A+
  • I.T.I.L. Foundation training.
  • ISO / Agile-Scrum / Waterfall QA Methodologies




  • Utkal University, India; Bachelor of Business Administration Degree(BBA)