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Resume Number : 50018
Category : Information Technology
Desired Position : senior product manager
Education : Master of Business Administration
Skills :
Financial planning 2 Yr
Project management 2 Yr
Tax Terms: Contract Corp-to-Corp
Location : New York, New York
Current Company : Citigroup
Current Salary : Up To $140K
Experience : 5-10 Yr
Date : 09-05-13
Info :

Experience             Citigroup, Jersey City, New Jersey 

                                VP - Quality Manager, Core Banking Technology Group                                                                      March 2011 – Present

  • Managed two person team in the UK and US
  • Contribute to Total Quality Initiative streams – requirements management, service delivery and program and project management, setting standards for TTS, a global 5,000 person organization 
  • Conduct tollgate reviews of FLEXCUBE implementations, reviewing documentation and ensuring proper project processes are followed
  • Develop SDLC process with phase tollgates modeled from CMMI to manage global single codebase where changes occur at both a global and country level impacting 400 person organization
  • Manage implementation Blueprint requirements management tool
  • Develop strategy to implement global ITIL based follow-the-sun production assurance process recording and tracking tickets from incident to problem to change management
  • Manage process improvement projects defining and implement new processes, and tools 

                Head of PMO

  • Financial planning for over $25 million budget ensuring accurate forecasts, headcount management and risk/compliance management
  • Run project management office functions including work entry, change control and risk and compliance monitoring.
  • Prepare request for proposal (RFP) and manage relationship with testing center of excellence on multi-regional FLEXCUBE quality control test vendor
  • Develop global strategy and presentation for 90 country rollout of latest market version of FLEXCUBE core banking application used to share and guide multi-year initiative with senior executives


                                Deutsche Bank, Jersey City, New Jersey                                                                                             

                                Business Analyst                                                                                                                                  September 2009 – Present

  • Led vendor selection, and proof of concept for subscription billing system metering cloud and automated operations processing services, while developing a strong working relationship with the vendor and knowledge on the Banks vendor management processes
  • Researched team’s work management and reporting processes and identified areas of improvement designed and implemented new tasks, pipeline, and benefits of work implemented
  • Managed work stream for the Options Symbology Initiative to ready accounting systems for new option ticker symbols mandated by a change in the industry
  • Managed project to study how the bank may benefit from use of new code management systems in the industry by using Gartner and industry sources, interviewing developers across 8 DB locations and surveying over 5,000 developers in the bank globally


                                Computer Sciences Corporation, Boston, Massachusetts                                                  

                                Business Process Analyst                                                                                                                     July 2006 – September 2008

  • Streamlined data exchanges for healthcare providers and insurance carriers within Global Health Solutions practice. 
  • Consistently met deadlines by efficiently communicating with clients, internal teams, and subcontractors
  • Conducted revenue cycle audit for large health system running IDX and recommended process improvements to reduce credit balances
  • Performed an inoperability study for client CMS Medicare by facilitating focus groups, developing surveys, analyzing statistical data, and delivering strategic recommendations
  • Led business analyst on the Massachusetts Health Insurance Connector Portal from conception to deployment, a legally mandated state website used to educate the public and sell insurance


                                Samsung Austin Semiconductor, Austin, Texas                                                                                

                                MBA Intern                                                                                                                                           June 2005 – August 2005

  • Researched entire scope of plant’s operations structure, developed an action plan, and implemented numerous technical upgrades and process advancements, resulting in annual savings estimated at $150K
  • Speeded tracking and resolution of production issues by designing a production upgrade modeled after Toyota’s Andon process and secured approval for priority implementation
  • Streamlined IT project management by conducting business process audit and recommending a formal prioritization process, project documentation, and testing procedures


                                Accenture, New York, New York / Birmingham, Alabama                 

                                Technical Architect                                                                                                                       February 2001 – August 2004


Certifications:        ITIL Foundation                                                                                                                                                                June 2012


Education              Florida International University, Miami, Florida                                                                                               

                                Graduate Certificate of Accounting                                                                                                                           August 2009


                                Yale School of Management, New Haven, Connecticut

                                Master of Business Administration (MBA)                                                                                                                  May 2006


                                Rensselaer Polytechnic Institute, Troy, New York

                                Bachelor of Science in Electrical Engineering & Psychology (Dual Major)                                                        December 2000