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Resume

Resume Number : 50043
Category : Information Technology
Desired Position : senior ux designer
Education : Bachelors Degree in Science
Skills :
Adobe Creative Suite3 Yr
Axure3 Yr
iRise4 Yr
HTML4 Yr
Image Ready4 Yr
Tax Terms: Contract Corp-to-Corp
Location : New York, New York
Current Company : Omgeo LLC
Current Salary : Up to $115K
Experience : 10-20 Yr
Date : 09-08-13
Info :

3                           
Information Architecture User Experience/Interface Design, SME & Usability Engineering

 


Professional Summary –  
Lead/Sr.  IA / User / Experience / Interface/ Web/ Interaction Designer /SME/Usability Engineer – (15Years)

Team Lead with Fourteen+ years of IT experience in Information Architecture /User Interface & Usability handling large and complex projects in the analysis and development of applications from inception to implementation. Identify problems, study existing systems to evaluate effectiveness and develop new systems to improve production or workflow. Experience in handling cross functional / cross border teams and delivering projects successfully and within schedule. Effectively manage dependencies amongst various modules and reorganize schedules to avoid delays and make best use of resources at disposal.

 

  • Extensive experience in Leading and delivery of IA/UX Design/Usability projects with expertise in designing and reengineering desktop, web & Rich Internet applications/portals, proven to have a rich industry experience, namely Financial (Banking/Card Services/Mortgage/Assets under Management/Brokerage/Trading/Post Trade Settlements/Accounting/Money Management/Internal Apps), E-Comm. Print & Telecomm.
  • Worked in both a high pressure tight scheduled and medium paced environment to deliver projects with complete development life cycle (process) using RUP/Agile/Waterfall methodologies (From requirement gathering, estimation, managing development, Usability testing and user acceptance) to derive Usable products and designs.
  • Handled high end process involved projects, from requirement gathering, to Conducting Contextual Inquiry, User Stories, Functional Specifications, to Task, Heuristic, Competitive Analysis & Best Practices, Card sorting, Organizing Focus Groups, Analyze web analytics, user, user feedback/surveys/paths, Creating, Story Boards, Task Flows (process flows), writing Use Cases with Case Diagrams and designing interaction models, Wire frames/prototypes/ using HTML and CSS, or low and high fidelity mockups, to until client signoffs.
  • Thorough knowledge of user experience disciplines follow end to end user centric design processes & methodologies. Conducted Usability Testing/ data analysis, polls/surveys and translating the findings into recommendations, created Test Script and performed usability tests derived lab results. Set and designed standards for above processes and created widget galleries.
  • Analysis of information, the identification of structure, the creation of taxonomies and site maps, and the development of wire frame and user interfaces. Experience creating process flows and page schematics.
    • Excellent interpersonal skills: effectively interacting with all levels of IT, business, customers, and offshore teams.
    • Managed tight schedules and team members split across IA/Visual Designers/Graphic Designers. Managed teams across functional areas and also across different locations (offshore) by overseeing design specs & clear deliverable signoffs.
    • Primary contact for customers and groups within the organization for small scale and large scale projects. Responsible for end to end project delivery activities such as, project planning, Team estimation, customer management, relationship management and other project documentation preparation.
    • Coordinate the review, presentation and release of design layouts, drawings, analysis and other documentation and meetings with the product committee, project manager and functional management to discuss project impediments, needed resources or issues/delays in completing the task.
    • Clientele experience such as, Omgeo, JPMorgan&Chase, Capital One Bank, Readers Digest, ADVISORport-PNC Bank, JPMorgan & Chase/Bear Stearns, GSI Commerce, T-Mobile, Legg Mason, Vista Print, Freddie Mac, JPMorgan & Chase, Bank One, World Bank, Citibank, HDFC, Monex –Japan and Sun Micro systems, Motorola, Wipro Technologies, CDC ventures India, Y-Style Inc (USA), UNEXT – USA, McDowell India, TTK NRI Services, Blue Dart (Courier Services), Scullers, Easybuymusic, Indigonation, IndianITonline, TMG.
    • Created research documents & presentation, for seminars attended by Manager on Intranets & Usability & IA that won awards at Singapore.

 

 


Expertise

  • User Experience Design, IA & Usability
  • Evaluation, Analysis, Conceptualizing, Visualization,
  • Designing & Development of web layouts, applications
  • Agile, Waterfall Methodologies, UCD, RUP, Designing  for  B2C & B2B layouts
  • Client Interaction skills and Quality & Process oriented
  • Evaluating, Analyzing & Developing, Functional Specification
  • Self- Motivated & Excellent Communication skills, Customer focused & Follow ADA Compliance
  • Team Building  & Leadership /Proven leader
  • Group-Based Problem Solving & Decision Making

 

Industry

  • Internationalization & Localization (I18N & L10N)
  • Investment Banking/Money Management, Mortgage, Assets under Management,  Account Aggregation
  • Financial Applications, Mobile Applications
  • E-commerce, Telecommunication


Skills & Proficiency

Adobe Creative Suite,  Axure, iRise, HTML, CSS, Visio, Snag it, Image Ready, Image Style, Corel Draw, Illustrator, Gimp, 3DS4, 3DSMax, MS Office

 


Experience

 

As Lead/Sr. IA/User Experience Lead, at Resourcesoft Inc., I have been working on following projects with clientele such as: - Jan 2006 – Till Date

Client – Omgeo LLC - SME & Lead User Experience Architect (Boston & NYC)                                        - Sep 2012 – Till Date
(Omgeo LLC., is a Thomson Reuters & DTTC Subsidiary)  

Project & Applications: ALERT & CTM Applications Redesign - Currently working on the redesign of the ALERT application for Omgeo.,LLC. Omgeo ALERT facilitates the communication of Account details and Settlement Instructions in support of "Post Trade" settlement. It involves all client segments in settlements i.e. an Investment Manager, Broker/Dealer and Global Custodians. The communication is facilitated through creation  and maintenance of Accounts and Settlement Instructions in ALERT's centralized database.  The CTM (Central Trade Manager) is a platform for the central matching of cross-border and domestic equity, fixed income, exchange traded derivatives and contract for difference transactions. It helps improve SDA, quick return on investment, increase productivity and reduce failure, end-end automation, & simplified exception processing.

Key Contributions:

  • My contributions to this project for the redesign of ALERT/CTM app as an SME (due to the wide experience in financial sector) has been, being a SPOC at the client location and involves, interactions with Business stakeholders, requirement gathering, conducting Heuristic analysis of the existing application, Competitive/ Best Practices within the industry and documenting the same. Conducting reviews with Product, Business and Dev. Based on the analysis, working on the Taxonomy and Information Architecture like creating the Sitemap for the NEW ALERT/CTM app, User Task Flows diagrams. Coming up with scenario's as per the user Profiles. Documenting all of them into the Design document and getting the client feedback.
  • Currently working on designing the wireframes and Prototypes based on the approvals from the design  document, further which I will be conducting Usability Tests on the approved prototypes.

 

Client – J.P.Morgan & Chase - Lead User Experience Architect (NYC, NY)                                                           - Mar 2011 – Aug 2012
Project & Applications: Mortgage Banking - MBWS - Worked on the (Call Center based) Client Summary app for RetailFinancial Services /Mortgage Banking system on Matrix framework.

Treasury Services- Worked onClient Access (Access next Generation) Application installed on client site for various clients globally by JPMC for processing and managing Payments, Transaction and Balances of their company via Client ACCESS for ACH, Wire, Book & Account Transfers. Designed an Add-in for Excel, which is a utility to maintain Decision worksheets of clients for Balances, Payments, Transactions, and Investments within Microsoft Excel application, the add-in would be provided to clients as part of Client ACCESS application.
Key Contributions:

  • Worked on providing end to end solution, like Client interaction, requirement gathering, designing wireframes, developing UI SPECs and reviews with Product, Business and Dev. Conducting UAT for various release on a very large in house application called Client Access.
  •  Understanding the Mortgage Lending hub platform, Requirement gathering, designing Prototypes and working with development team


Client – Capital One Bank   - Lead UXA & Usability Engineer (NYC, McLean & Richmond VA)              - Dec 2010 – Mar 2011

Project & Applications: Worked on the Desktop Integration project for Teller and Call Center Sales & Servicing Hub (Lending Hub) application

Key Contributions:

  • Client interaction, requirement gathering, Call center visits, understanding personas
  • Conducted best practices, and heuristics, on the existing back end applications.
  • Understanding the Workflow for Customer enrollment, maintenance and servicing workflow for Deposit Accounts in Touch point application and Up Sell of Loans from their product line being - Auto Loan, Consumer Unsecured Line of Credit, Consumer Unsecured Loan, Credit Card, Home Equity, Mortgage Loan, Secured Consumer Loan.
  • Designing a front end seamless architecture for desktop solution to integrate and connect to the above existing processes in multiple back end applications, which would be tied to a workflow from the new Unified User Interface.
  • Creating taxonomy/navigation and sitemap /workflows and Designed wireframes for the Sales Hub. 

 

Client – Readers Digest in PVL -NY/MWK -WI/- Sydney, NZ, SA, HK, China, Thailand, and India - Lead UXA & Usability Engineer - Dec 2009 – Dec2010

Project & Applications: Worked on www.shoptasteofhome.com | www.tasteofhome.com |http://www.rd.com|www.myshoptoday.com.au | www.english20.com  | http://www.rachaelraymag.com/ RMS (Recipe Management System) application | Content E-Library app|

Key Contributions:

  • Client interaction, Understanding the requirements, signoff BRD.
  • Conducted best practices, and heuristics, creating taxonomy/navigation and sitemap /workflows. Follow L10N & I18N standards.
  • Designed Low & High Fidelity prototypes and clickable wireframes for all projects.  Work with dev, conduct Usability Testing

 

Client – ADVISORport-PNC Bank in KOP- PA    -  Sr. IA & Usability Engineer                                          - May 2009 – Nov 2009

Project & Applications: Worked on redesigning/Integration project of ADVISORport and Albridge applications.

Key Contributions:

  • Understanding the requirements, and the scope documents for the Albridge and ADVISORport applications.
  • Performed Card sorting to attain a consistent taxonomy/navigation for new integrated application. Conducted best practices.
  • Designed the Dashboard view/ common homepage for the integrated platform. Also re-designed the Investment Advisor view and workflow pages for the integrated application. Working with Business as part of Technology group for Usability/design inputs.
  • Created sitemap/navigation, Low & High Fidelity prototypes for the redesign/Integration & DMC projects.  

 


Client - J.P.Morgan&Chase/Bear Stearns –  NJ - Sr. IA & Usability Engineer                                           - Nov 2008 – April 2009

Project & Applications: Worked on redesigning/Migrating and evaluating “Infoserver” “Dashboard” & “GENEVA”, application projects part of Bear Stearns & J.P.Morgan&Chase merger project.

Key Contributions:

  • Understanding the Business needs & requirements, & provide the team with a vision of the project objectives
  • Conduct Heuristic analysis of the existing application, and provide the necessary heuristic changes to the applications, via wireframes and prototypes for the above stated projects.
  • Capture/Understand business information, for organizing existing content & creating a consistent taxonomy/navigation for the Library.
  • Assure that the dev team addresses all relevant concepts from the prototypes and adhere to various standards from the UX designs mockups, style sheets etc.
  • Create, present, and maintain all information architecture deliverables, user scenarios, task flow diagrams, sitemap/navigation scheme/taxonomy, wireframes, interaction outline/specs and style guide.

 

Client - location GSI Commerce in KOP - PA   - Sr. IA & Usability Engineer                                             -  June 2007 – Jan2008

Project & Applications: Managed the following projects while at: GSI I18N / L10N project (Internationalization / Localization), In-store pickup revamp project for various partner websites, enhance the Promotion management application.

Key Contributions:

  • Understood the web/ecommerce architecture and ensured the integrity of the design to the overall project plan
  • Understood the Business requirements, and implementing the I18N standards to the Toys’R’Us United States and Canadian websites.
  • Designed the UI architecture for the, Toys’R’Us In-Store Pickup check out process on the site.
  • Designed and developed user centered designs and organizing the content with best suited IA model which would also comply with I18N in order to L10N (Localize) the site in three different languages.

 

Client - T-Mobile in Parsippany - NJ   - Lead Information Architect                                                         - Jan 2007 – May 2007

Project & Applications:The project implemented at T-Mobile is the redesign of their existing application called InSite for the New Site development & Expansion of a new tower.
Key Contributions:

  • Conducted a thorough analysis of existing InSite system & users interaction sessions. Facilitated & supervised the process to conduct best practices analysis, & focus group sessions.
  • Met business and stakeholder expectations, by understanding the scope and business needs of the Insite application and in designing and delivering usable front end design for the application.
  • Coordinated & Facilitated the Usability Tests, documentation and release of design layouts, drawings, analysis and other documentation
  • Traveled as needed to support project usability tests. Market visits, to each of the T-Mobile facilities to conduct UAT and also verify if the field level data have met all markets requirements. (Beltsville/Chicago/Seattle/SFO)

 

Client - Legg Mason in Baltimore - MD - Lead User Experience Designer                                                - July 2006 – Nov 2006

Projects & Applications: at Legg Mason was instrumental in handling the entire development of a new (UUI) Unified User Interface for their Desktop Applications, and also developing a new system for their AUM process.

Key Contributions:

  • Conducted thorough analysis of existing system & users, Creation of personas, based on the roles, conducting best practices analysis & focus group sessions, Creation of scenarios, to conduct Task analysis, for the new system being built as the Unified User Interface.
  • Conducted analysis for various options and functionalities to cohere all the applications, which were unified in this user Interface. And minimize the workflow and derive usable solutions for a portfolio trading environment.
  • Gained an in depth understanding of the existing AUM process and determined the needs of the business in a new system. And worked on  the evaluation and redesign of all application offerings
  • Planned, design, deliver and migration of the new AUM system.

 

Client - Vista Print in Lexington - MA - Sr. Information Architect/Usability Engineer                                       - Apr 2006 – June 2006

Projects:Project involved adding new functionality and processes to the existing website viz. Desk& Wall Calendars and Photo Books.

Key Contributions:

  • Handled a medium sized E-Commerce project.
  • Initiate, schedule and facilitate JAD sessions with the business and teams, gathers requirements for each project; understand the scope and changes for the current release, sketch the layouts as part of the session’s proceedings. Guiding various team members, in terms of missing functionalities, and trace out the product related navigations and site maps, taxonomy to deliver user-centered design.
  • Worked with clients to prioritize customer needs. Managed/Lead the implementation effort and acted as central point of contact for Customer and project related items.
  • Designed User Interface for Calendars and Photo Books sections integrated in the B2C website.  Conducted Usability Tests and Analysis.

 

Client - Freddie Mac in McLean – VA - Usability Engineer & Sr. User Experience Designer                   - Jan 2006 – April 2006

Projects & Applications: Project at Freddie Mac involved, migrating of  various functionalities of loans across servicing - Consolidation of Loans, Mortgage Insurance Cancellation of Loans, Transfer of Servicing, Exporting, Importing functionalities, Manage Loan Data Corrections, and Records for Loans reported for a cycle or period, Foreclosure of loans, etc. from a standalone system to a online system.

Key Contributions:

  • Facilitated interviews and meetings with internal and external partners to gather business requirements discuss current and future state processes. Identified product needs, opportunities and potential integration approaches through interviews with customers.
  • Conducted competitive and best practices analysis and document the findings. Compiled, analyzed and drafted detailed requirements in the form of use cases, process diagrams, flowcharts, and workflow's to be used by design, development, testing, and project management teams. Receive Sign offs on the deliverables.
  • Created mockups/wire frames of the design based on the brainstorming. The mockups were integrated into the wire frame documents that include screen shots of the entire, workflow of the product, associated with design notes.

 

Client - JPMorgan Chase in Wilmington Delaware - Customer Experience Lead                                                - May 2005 – Jan 2006 

Projects:  Account Details and Net Worth for the Morgan Online project, which is into Private & Investment Banking. This project involved a merger/migration of Morgan Online with Chase, called JPMorgan & Chase, Analysis with Market Data and news, Research reports and Portfolio reviews for vendors like Wall Street on Demand and Reuters.

Key Contributions:

  • Organized, directed, managed, and controlled activities of multiple medium to complex projects for the Card Services Card Processing System (MyTSYS.) Was accountable for all facets of the project from initiation to post implementation review,
  • Lead meetings at the technical & project level & provided updates on project status. Identified & recommended design solutions.
  • Designed Usable Layouts and conducted Usability tests, Initiated and prepared customer support and training support plans.

 

Client - World Bank in Washington DC - Team Lead /Information Architect - UXM team                                - Jan 2004 – May 2005

Onsite Projects: EXC My Page, Services Portal, Encorr, ISN Tech Talk, Trust Funds

Key Contributions:

  • The team was responsible for, designing Internal/External web sites, portals, and working on GUI. Perform UI Analysis and usability tests to derive lab results. Conceptualize and design wireframes/Prototypes for websites and portals using UCD/IA /Usability methodologies.
  • Oversee the planning, analysis, design, construction, helped develop standards, templates and procedures to aid in the development of the required work products. Interaction with the client and offshore.

Offshore Projects:  in Satyam: ODC for World Bank                                                                                                                         - Feb - 2003 – Jan 2004

Worked intheoffshore development center (ODC) of World Bank at Chennai, and was instrumental in designing and developing prototypes, for clients like, PCFCS Dubai, Cathay Insurance, and Saint Gobain. World Bank- Food Menu, GIS Maps, Legal Agreement, RAPMAN

Key Contributions:

  • Managed customer implementation projects through Go-Live - work directly with the client to determine project cost, wrote the Statement of Work, etc. Worked with external clients on new projects as well as maintained & enhanced work.
  • Implemented internal workflow applications & Web based Portals within a pre-defined work plan and rapid delivery methodology

 

Tarangtech India Pvt. Ltd Client - Fuji & Monex Banks Japan  - Sr. Interaction Designer                   -  Mar 2002 to Feb 2003
Projects :Involved client interaction, designing account aggregation portals for aggregated banks in Japan & India. One being Fuji and Monex and HDFC and Citibank, this involved scraping data and checking account status using the Account Aggregation platform developed by Tarang
Key Contributions: Strategy & Information Architecture User Interface Design

  • Partnered with the Product Manager/Program Manager to evaluate and recommend appropriate metric tracking for web site and e-mail campaigns. And Collaborated on top level log file analysis and provide recommendations for site enhancements.
  • Conducted research and proposed information architecture strategy. Designed the User Interface for the website and applications
  • Collaborate with team on web site messaging and branding.

 

Client Sun Microsystems- Mentor ware - Lead Interaction Designer                                                      - Jul 2001 - Mar 2002 

Projects: Lead a team of 15 designers and developers, for designing and developing multimedia training (tutorials) and courseware templates on Java one e-learning for Sun Microsystems in Flash
Key Contributions:

  • Facilitated client-facing presentations & lead engagements, independently and also with a team.

 

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Net Kraft Pvt. Ltd, now Adea Solutions - Visual/Web Designer                                                               - Jan 2000 - Aug 2001

- Clients like Wipro Technologies, India.com, CDC ventures India, Y-Style Inc (USA), UNEXT – USA, McDowell India, TTK NRI Services, Blue Dart (Courier Services), Motorola, Scullers, Easybuymusic, Indigonation, IndianITonline, TMG

Projects : Development of various web-projects, visualizing and creating of Flash movies and animations for web Portals, and sites, WBTs on IT/Non IT/ Education and social organizations. The delivery platforms were CDs, Intranet, & Internet.

Key Contributions:

  • Conceptualization and Visualization and designing B2C website for the above clients and also designing (IT/Non IT based content, Animations etc.)
  • Worked on a Touch screen application called Virtual Make Over

 

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Sr. Program Coordinator and Quality In charge - Edit Institute                                                               - Jul 1998 - Feb 2000

Projects: work involved giving external and internal training on tools like Flash, Photo Shop and Director, Dream weaver, 3ds4, 3dsMax, HTML, Corel Draw Image Styler, Image Ready.

Key Contributions: Involved in training multimedia applications and web programming tools, and coordinating the process of evaluation of students.

  • Conducted workshops and seminars, and trained the internal technical staff, and evaluated performance of students and program coordinators in order to maintain the quality in training and also guiding in teaching skills.

 


Education

  • Bachelors Degree in Science – BMSCollege For Women Bangalore – BangaloreUniversity

Additional Qualifications:

  • Diploma in Digital Art- Web technologies, Multimedia/Animation at Edit Institute–Diploma in Exterior & Interior Design – Jenson & Nicholson
    • Completed Junior and Sr. levels in Indian classical Dance (Bharatyanatyam)
      Trainings Attended:
  • Training of design and html tools from Macromedia & Adobe at Mumbai, India
  • Personality Development , Stress/Self mgmt & grooming, by Dr Bharat Chandra at Bangalore, India


Awards

  • World Bank ISGIS Art Show, stood one amongst the 10 best, out of couple of 100 entries (2004)
  • Best Dancer award in Netkraft (2000)
  • Best Dancer of the school award in High School (1987)
  • Stood 1st for Chennai Kalakshetra (BharatyanatyamDanceAcademy) in Junior exams (1987)


Interests

  • Passionate about Art Color and Design
  • Pencil Sketching, painting and Metal Embossing
  • Photography
  • Traveling and Socializing
  • Music and Dance
  • Cooking various cuisines.