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Resume Number : 50049
Category : Information Technology
Desired Position : software Developer
Education : Computer Information Systems, Bachelor of Science
Skills :
MS Windows Server 2000 - 20034 Yr
Mac4 Yr
Cisco IOS4 Yr
Tax Terms: Contract Corp-to-Corp
Location : New York, New York
Current Company : SEC
Current Salary : Up to $80K
Experience : 10-20 Yr
Date : 09-08-13
Info :




Virginia State University, 1999 - 2003 (Double Major)

  • Computer Information Systems, Bachelor of Science
  • Business Management, Bachelor of Science




  • MCSE
  • CCNA




Sr. Systems Engineer, SEC, January 2010 – Present

  • Windows System Engineer for the following types of servers:  Domain Controllers, File Servers, Print Servers, Exchange Servers, IIS/Web Servers, Database Servers, Clustered Servers, VM Servers, and various Application Servers (SharePoint, Crystal Reports, Business Objects, SMS, SCCM, SCOM, etc.).
  • Performed platform upgrades from Windows Server 2003 to Windows Server 2008 in an 800+ server environment using Symantec Ghost to deploy OS.  Performed platform up from Windows XP to Windows 7 in a 1200+ workstation environment using SCCM to deploy Win7 OS.
  • Proficient in following Windows Server 2008 R2 and 2012 roles:  Active Directory Certificate Services, Active Directory Domain Services, Active Directory Federation Services, Active Directory Lightweight Directory Services, WSUS for patching, Active Directory Rights Management Services, Application Server, DHCP Server, DNS Server, Fax Server, File Services, Hyper-V, Network Policy and Access Services, Print Services, UDDI Services, Web Services (IIS), and Windows Deployment Services.
  • Installed, configured, tested, troubleshot, and provided other daily support on the following types of enterprise applications:  Active Directory, Exchange, E-Vault, SQL Server, SharePoint, Citrix, SMS, BigFix, Veritas, NetBackup, Business Objects, BlackBerry Enterprise, etc.
  • Systems Center 2012 SP1 hybrid cloud Architect of datacenter fabric, Windows Azure and Windows Server 2012 engineering:  SCOM, SCCM, SCSM, SCVMM, App Controller, Orchestrator, IaaS, PaaS, SaaS, Hyper-V 3.0  and VMware server virtualization, network virtualization, storage virtualization with SMB 3.0 file shares, etc.
  • SCCM 2007-2012 Architect for forest wide patch management, software and OS deployments:  Installed an instance of SQL Server 2008 for SCCM, extended schema, added IIS, added WSUS, installed BITS, enabled WebDAV, configured Management Points, Distribution Point servers, Site Servers, created collections using queries or direct memberships, created packages, created programs for software deployments, created advertisements, installed SCCM clients, etc.      
  • PowerShell CommandLet scripting for automation and administration of domain wide server related tasks.
  • Proficient in the use of Administrative Tools and other utilities such as:  Active Directory Users and Computers (i.e. ADUC), Exchange ADUC, , Exchange System Manager,  Services, Cluster Administrator, Group Policy Manager, Remote Desktop Service (aka Terminal Service), DNS, Computer Management, Command Prompt,  PowerShell, Registry Editor, RDP, UNC, ILO, Printers and Faxes, Windows Components, etc.
  • Performed data restores of files, folders and databases from full or differential backups with Veritas and Netbackup.  Performed Bare Metal restores of servers that had serious system failure issues.   
  • SAN storage administration that includes:  Allocating new hard disks for SAN storage, mirrored old hard disks, broke mirrored hard disks, added new hard disks and expanded storage for files shares and drive directories using Veritas Administrator.  Working knowledge of EMC and NetApp storage application components.
  • Provided and denied access to resources on the domain (i.e. Servers, Directories, Files, AD accounts, etc.) by applying:  individual permissions (i.e. Full, Modify, Read, Write, etc.), inherited permissions, and breaking inheritance of security policies.
  • Group Policy Management that includes:  Creating GPO’s, editing GPO’s using, adding WIN filters, Backing up/exporting GPO’s, importing GPO’s, link GPO’s to OU’s, Block inheritance, force GPO’s, GP updates, GP results, RSOP editing, etc.
  • SQL Server 2008 DBA for:  SQL Server 2008 builds, creating an instance, creating databases, creating tables, creating views, attach and detaching databases, backup and restore databases, add users and assign roles, clone users, create and run queries, etc.
  • Citrix administration that includes:  Citrix XenServer builds, troubleshot remote connectivity issues, configured virtual XenDesktops, installed and configured XenApps from servers and client side.  Created Virtual environments using Hyper-V for servers, Remote Desktop Services (RDS) and Terminal Services for virtual sessions and VDI in a test/development environment.  Used App-V for the virtualization and sequencing of applications.
  • MS Exchange engineering that includes:  Assisting in the mail server upgrade process going from Exchange 2003 to 2010, Built CAS, Hub Transport Servers, Edge Transport Servers and Mailbox Servers.  Proficient in Exchange Server 2003 and 2010 Administration.  Created, configured, maintained and troubleshot:  Exchange DAGs, Mailbox security groups, Mail-enabled Public Folders, Public Folders, Distribution Lists, Shared Calendars, CAS arrays, MX records, Transport Rules, etc.
  • BlackBerry Enterprise Server 5.0 administration that includes:  BES Server builds and upgrades, using Web Console Administration Services and Desktop Console Administration Services, modifying and applying advance security features, manage IT policies, manage user settings, manage group settings, manage role settings, manage software settings, manage application settings, remote mobile device management, wireless and desktop connected activations, etc.
  • SharePoint 2007 and 2010 development that includes:  Installed SharePoint 2010 on Windows Server 2008 R2 in new Server Farm with SQL Server content and SSP databases attached; Performed post installation tasks (e.g. configuring:  SMTP service, SQL services, administrative accounts, service accounts, secure store services, etc.); Created scheduled Farm and Granular backups of SharePoint 2010 environment using SharePoint PowerShell scripts and Task Manager; Performed full Farm and Granular restores from backups; Migrated top-level and sub-level sites from SharePoint 2007 to SharePoint 2010; Created site collections:  top-level  and sub-level sites; Managed and organized site permissions for:  Owners received Full Control, Members received Contributor, and Visitors received Read permissions; Created Plan Workflows for document management such as:  Three-State, Collect Feedback, Collect Signatures, Disposition Approval, Group Approval and Routing.
  • VMware engineering includes:  Creating new VMware guest machines, converting physical servers to virtual machines using VMware Converter, migrating guest machines from one host to another, snapshots, expanded thin and thick provisioned storage, scheduled tasks for multiple machines, installed vSphere client, installed and configured vCenter, assisted in ESX host installation and configuration, and configured HA/DRS/EVC ESX host clusters.
  • Patch Manager for the installation of monthly Microsoft and other security patches on over 700 servers.  Lead all patching efforts as well as:  Tested patches in isolated lab, tested patches in development environment, and validated patches in production environment.  Patching software included, BigFix, WSUS, SCCM and Shavil NetChk by VMware.
  • Team Lead for rebuilds and new deployments of HP Proliant DL 360, 380, 580 and 585 servers.  Created the image for different types of servers, configured RAID, configured ILO, set network configurations, installed applications, managed logistics, racked, ran cable/fiber, and joined servers to domain.  Installed server hardware such as: NICs, HBA Cards, RAM, Fans, Power Supplies, Hard Drives, Motherboards, etc.
  • Tested, built, imaged,  patched, QA’d, deployed, configured, maintained, troubleshot, and provided daily administrative support on the following types of platforms:  Window Server 2003 (32 bit, 64 bit, Standard, and Enterprise), Windows Server 2008 and Virtual Servers (i.e. VMware Guest servers on ESX Hosts).
  • Technical Writer of documentation such as:  Installation instructions, configuration instructions, Standard Operation Procedures, etc.

Desktop Support Specialist Tier II, World Bank - IFC, June 2009  – December 2009

  • Provided Senior Tier II support for all escalated desktop issues during worldwide PC deployment.
  • Provided cross functional support and incident resolution for software, hardware, network issues, logistics and deployment related issues.
  • Managed the research, procurement, design, implementation and ongoing technical support of deployed systems.
  • Provided end-user assistance and supported documentation in accordance with ITIL business practices. 
  • Trained junior members of staff on client side software, hardware and network related issue resolution.
  • Trained staff members on VPN connectivity, remote access, Lotus Notes 8 features and MS Office 2007.
  • Coordinated with Vendors, Contractors, Consultants, Specialists and Engineers to resolve escalated issues.
  • Resolved and documented customer issues with Remedy software based on SLA metrics.
  • Provided team lead technical support for Blackberry, Treo, iPhone handheld devices and telephony issues. 

Network Administrator, TAC Worldwide, March 2008 – June 2009

  • Team Lead responsible for troubleshooting, diagnosing, and solving Network, Server and Desktop issues.
  • Implemented LAN topologies using Cisco routers, switches, CAT5 cabling and fiber optics.
  • Performed hardware/software analysis to provide comparative data of performance characteristics and suitability within the existing systems environment.
  • Utilized routing protocols, data and voice technologies such as: BGP, RIP, OSPF, IGRP, EIGRP TCP, UDP, Frame Relay, DSL, VPN, Ethernet, T1, T3, MPLS, DNS, DHCP, and fiber/copper cabling.
  • Installed, configured, and maintained switches, routers, frame relays, firewalls, and VPN .
  • Generated network monitoring/performance reports for LAN/WAN utilization studies.
  • Recommended network design changes and enhancements for improved system availability and performance.
  • Managed network functions pertaining to operation, performance and availability of data communications.
  • Supervised Technicians during PC equipment installations, data migrations
  • Assisted in the development and management deployments and migrations for PCs and networks 

Information Technology Specialist II, Virginia Community College System, June 2007 - February 2008

  • System Administration for Windows Server 2003, Active Directory, Altiris, SMS, BlackBerry Server, and Exchange.
  • Performed migrations and implementation of new systems software, servers, desktops, laptops, routers and switches.
  • Deployed, installed, and supported software and hardware such as: Crystal Reports, SAS, Oracle 9i, Adobe products, Citrix, Novell, Lotus Notes, etc. in a multi-platform environment including servers, desktops, laptops, routers, switches, monitors, printers Cisco VoIP phones and audiovisual equipment.
  • Provided Tier I-III support for local and remote users with XP, Vista and MAC operating systems.
  • Installed, configured and established VPN connection using Cisco VPN Client to securely connect to domain.
  • Established phone and video conference connections for point-to-point and multiple locations.
  • Provided project management on full SDLC in the implementation of system hardware and software.
  • Collaborated with Vendors and other departments such as IT Security, NOC and Video Support to: identify, provide a solution, and resolve the root cause of ongoing and escalated issues.
  • Provided networking support for LAN and WAN using Cisco routers, switches, gateways, Wireless Access Points, patch panels, Telnet, load balancer technology for ADC, etc.
  • Provided telephony support for: Blackberry, Treo, and iPhone User; Cisco Unified IP Phone 7941G, Cisco Unified Communications Manager and Call Manager; and Avaya analog phones on PBX System.
  • Centralized/streamlined the Helpdesk process by developing web application for users to report IT-related issues and request.  Information gathered from automated notification process party via email upon submittal, and store data in a database for tracking, query and reporting purposes.
  • Conducted training sessions and developed training material on new web applications, systems applications, operating systems and hardware.
  • Developed documentation for tutorials and manual instructions on technical applications/issues.             

Windows System Administrator and Desktop Engineer, Fasola Technology, June 2003 - June 2007

  • System Administrator and Desktop Engineer proficient in: Windows Server administration and Windows/Mac desktop support.
  • Windows 2000 and 2003 Server Administration that includes:  SQL Server, Exchange Server, Active Directory, SMS Server, clustered servers, server backup; server recovery; data archival; setting up and managing file servers; managing User Event Logs; managing Security and Distribution Groups; managing printer servers and print queues; and remote administration using RDP.
  • Supported Operating Systems are MS Windows Server 2000 - 2003, MS Windows (i.e. 95 – Windows XP), Mac, Linux, and Cisco IOS.
  • Performed additional duties such as; data analysis and project management in the design and development of new systems.
  • Provided Desktop Support for the entire SDLC of PC deployments that include:  alpha and beta desktop engineering of 2000 and XP platforms (for Dell, HP, Gateway and IBM/Lenovo desktops or laptops); pilot group testing; Organizational Unit and Group Policy management in Active Directory; Login Script writing; multicast imaging of PCs; TCP/IP configuration; data backup/restoration; User Profile restoration; software installation and configuration; Network Drive mapping; Network and Local print driver installation; patch management; QA testing; corporate wide hardware installation (e.g. Desktops, Laptops, Monitors, Keyboards, Mouse, Docking Stations, Printers, etc.); uploading image and decommissioning of replaced PCs to Server; and ongoing post installation IT support.
  • Maintained proper documentation for proper tracking the status of all service calls, and assisting the helpdesk in providing prompt response to users, and report on the progress of duties related to project participation.
  • Provided basic troubleshooting over phone for hardware and PC application problems.
  • Resolved routine Trouble Tickets, including but not limited to E-mail, voicemail, auto attendant, Web Hosting, and browser configurations.